Shop/Store/Retail Manager
Working Hours: 40 per week
Job Description;
• Marketing knowledge and an ability to create incentives for customers
• Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
• Be able to prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to company policy and procedures.
• appoints staff, assigns tasks and monitors and reviews staff performance and also liaises with other staff to provide information about merchandise, special promotions etc. to customers;
• ensures that adequate reserves of merchandise are held and that stock keeping is carried out efficiently;
• ensures customer complaints and queries regarding sales and service are appropriately handled;
• oversees the maintenance of financial and other records and controls security arrangements for the premises;
• examines quality of merchandise and ensures that effective use is made of advertising and display facilities
• Manage all delicate situations regarding sales activities or after sales (customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after sales processes and also continuously develop knowledge and information about products in offered in market.
Person specification:
• Prior experience in retail or customer service, preferably in a managerial role.
• Demonstrated experience in busy stores.
• Capacity to work independently and collaboratively.
• Outstanding communication and interpersonal abilities. Strong attention to detail.
• Excellent numerical and analytical skills, proficient in using technology. Familiarity with finance, budgeting, and accounting practices.
• Expertise in inventory management and control.
• Proactive leadership style, ability to drive team to achieve results.
• Fluent in English and proficiency in Asian languages such as Urdu, Punjabi, and Mirpuri to communicate with customers.
• Willingness to work flexible hours, including weekends.
Salary: £39,000.00 per year