Shipping & Delivery Policy.
- Introduction
AutoZone supplies is committed to providing a clear and reliable shipping process. This policy outlines shipping options, fees, and procedures for our customers in the UK. - Shipping Destinations
We currently ship within the United Kingdom only. - Order Processing Time
Orders are processed within 1-2 business days (Monday to Friday), excluding bank holidays. - Shipping Methods
We offer Standard, Express, and Next-Day delivery options for eligible locations in the UK. - Shipping Costs
Shipping fees are calculated at checkout based on order weight, destination, and selected shipping method. - Free Shipping Eligibility
Orders over £500 qualify for free standard shipping within the UK. - Delivery Timeframes
Standard shipping typically takes 3-5 business days; Express shipping takes 1-2 business days. - Tracking Information
We provide tracking details via email once your order has been shipped. - Courier Partners
We partner with reputable couriers, including Royal Mail, DPD, and Hermes, to ensure timely deliveries. - PO Boxes
We currently do not ship to PO Boxes. Please provide a valid street address. - Delivery to Remote Areas
Deliveries to remote or rural areas may incur additional charges or longer delivery times. - Shipment Delays
While we strive for on-time delivery, delays may occur due to factors beyond our control, such as weather or courier issues. - Failed Delivery Attempts
In the event of a failed delivery, the courier will attempt redelivery or leave a collection card. - Rescheduling Delivery
Customers may contact the courier directly to reschedule missed deliveries using tracking information. - Address Modifications
Address changes after order placement are only possible if the order has not yet been processed. - Delivery to Work Addresses
We deliver to workplaces; however, AutoZone supplies is not responsible for items lost after successful delivery. - Signature on Delivery
Certain high-value items may require a signature upon delivery. - Packaging
Orders are securely packaged to prevent damage during transit. - Damaged Packages
Please inspect your package upon arrival. Report any damages to us within 48 hours for assistance. - Lost Packages
If a package is marked as delivered but has not arrived, contact us immediately to investigate. - Split Shipments
For larger orders, items may ship separately. You will receive tracking details for each package. - Delivery Confirmation
An email confirmation will be sent once delivery is confirmed by the courier. - Pre-Order Shipping
Pre-ordered items are shipped as soon as they become available, with estimated dates provided on the product page. - Seasonal Shipping
During peak seasons, such as holidays, delivery times may be extended. We recommend placing orders early. - Shipping to Incorrect Addresses
Orders sent to incorrect addresses provided by customers cannot be refunded or reshipped by AutoZone supplies - Customs and Duties
For UK customers, customs and duties are not applicable. - Undeliverable Packages
If a package is undeliverable, it will be returned to us, and a reshipping fee may apply. - Redelivery Charges
Additional fees may apply for redelivering packages that are returned due to incorrect addresses. - Shipping Restrictions
Certain products may be restricted in specific areas due to legal or safety reasons. - Handling Fees
No handling fees are applied to orders; shipping charges reflect actual courier costs. - Fragile Items
Special packaging is used for fragile items to reduce the risk of damage. - Oversized Shipments
Oversized items may incur additional shipping fees; customers will be notified at checkout. - Weekend and Holiday Deliveries
Standard and Express deliveries are on business days only; special requests for weekend deliveries may incur extra charges. - Order Tracking Support
Contact us for assistance with tracking your order if you encounter issues. - Refund of Shipping Costs
Shipping fees are non-refundable unless there is a product defect or error in order fulfillment. - Local Pickup
Currently, we do not offer local pickup options. - Shipping Policy Changes
AutoZone supplies reserves the right to update this policy at any time. Significant changes will be communicated via our website. - Shipping on Discounted Items
Shipping rates on discounted items are calculated as per the standard policy unless otherwise specified. - Express Shipping Cutoff Times
Orders placed after 2:00 PM may not qualify for same-day dispatch on Express Shipping. - Order Cancellation Before Shipping
Orders may be canceled before shipping. Once shipped, cancellation is no longer possible, and a return request must be made. - Returns Due to Delivery Delays
Refunds or returns are permitted if delays exceed 14 business days beyond the estimated delivery date. - Delivery Notifications
We provide email notifications for shipping, tracking updates, and delivery confirmation. - Eco-Friendly Shipping Materials
Where possible, we use eco-friendly and recyclable packaging materials. - Delivery Issues Due to Covid-19
In light of Covid-19, delivery times may be impacted. We appreciate your understanding during these times. - Time-Sensitive Deliveries
Please contact us for time-sensitive deliveries to discuss the best shipping options. - Multi-Location Shipping
For multiple-location shipping, separate orders must be placed for each delivery address. - Customer Responsibility for Import Fees
For international orders, the customer is responsible for any import fees (not applicable to UK customers). - No Liability for Courier Delays
AutoZone supplies is not liable for delays caused by third-party couriers once the order is dispatched. - Contact for Shipping Inquiries
For questions about shipping, please contact us at info@autozonesupplies.uk - Dispute Resolution
Any disputes regarding shipping shall be governed by the laws of the UK, with all parties agreeing to resolve disputes amicably or through legal channels if necessary.
Need Help?
If you have any questions about our Shipping & Delivery Policy or the status of your order, feel free to contact us at 📧 orders@autozonesupplies.uk.