Frequently Asked Questions (FAQ)
Autozone Supplies UK
1. Who is Autozone Supplies UK?
Autozone Supplies UK is an online retailer that sells high-quality automotive products sourced from reputable wholesalers and manufacturers. We do not manufacture any products ourselves but ensure that all items meet industry standards.
2. Do you offer a warranty on products?
All products sold through Autozone Supplies UK come with the manufacturer’s warranty. The warranty terms vary depending on the manufacturer, and customers should review the specific warranty details before purchasing.
3. What are my consumer rights under UK law?
Under the Consumer Rights Act 2015, customers are entitled to receive goods that are:
Of satisfactory quality
Fit for purpose
As described If a product is faulty within 30 days of purchase, you are entitled to a full refund. After this period, you may be eligible for a repair or replacement as per UK consumer protection laws.
4. How can I claim a warranty?
If your product develops a fault within the manufacturer’s warranty period, you should:
Contact the manufacturer directly to initiate the warranty claim.
Provide proof of purchase (order confirmation or invoice).
Follow the manufacturer’s instructions for repair or replacement. If you need assistance in contacting the manufacturer, our support team is happy to help.
5. What is your return and refund policy?
We follow UK consumer protection laws, allowing returns in cases where the item is faulty or not as described. For more details, please refer to our Return & Refund Policy page.
6. Can I cancel my order?
Yes, under the Consumer Contracts Regulations 2013, customers have the right to cancel an online order within 14 days of receiving the item unless it is a non-returnable product (such as perishable goods or personalized items). Please contact us as soon as possible to process a cancellation.
7. Do you provide direct repairs or replacements?
No, since we are a retailer and not a manufacturer, we do not provide direct repairs. However, we assist customers in reaching the manufacturer for warranty claims.
8. What payment methods do you accept?
We accept all major debit/credit cards, PayPal, and other secure payment methods available at checkout.
9. How long does delivery take?
Delivery times vary based on your location and the product ordered. Standard UK deliveries usually take 3-5 working days, while express delivery options may be available for certain products.
10. How can I contact customer support?
For any inquiries, please reach out to us via:
Email: Customer Support support@autozonesupplies.uk
Address: 13 Chellow Lane, Bradford BD9 6AX, UK
11. Do you ship internationally?
Currently, we only deliver within the UK. We may consider international shipping in the future.
12. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
13. What if I receive a damaged item?
If your item arrives damaged, please contact us within 48 hours with photos of the damage for a replacement or refund.
14. Are all products brand new?
Yes, all products sold on our website are brand new and sourced from authorized wholesalers and manufacturers.
15. What happens if my order is delayed?
We strive to deliver on time, but occasional delays may occur due to unforeseen circumstances. We will keep you updated.
16. Do you offer bulk discounts?
Yes, we provide bulk discounts for larger orders. Please contact us for more details.
17. Can I change my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update your address. Contact us as soon as possible.
18. Do you charge VAT?
Yes, VAT is included in the price of applicable products as per UK regulations.
19. How do I know if a product is in stock?
All available products are listed on our website. If an item is out of stock, it will be marked accordingly.
20. What if I ordered the wrong item?
Contact us immediately. If the order has not yet been dispatched, we may be able to modify it.
21. Do you have a physical store?
No, we operate solely as an online retailer.
22. Can I request a product that is not listed on your website?
Yes, if you are looking for a specific product, contact us and we will try to source it for you.
23. What if my product stops working after the return period?
If the manufacturer’s warranty is still valid, you can claim a warranty repair or replacement.
24. Are there any products you do not accept returns for?
Yes, certain items such as perishable goods, personalized products, and hygiene-related items cannot be returned.
25. What if my package is lost in transit?
If your package is lost, contact us and we will investigate with the courier.
26. Do you provide installation services?
No, we do not provide installation services. We recommend seeking professional assistance.
27. Can I pre-order an item?
Yes, for select products, we may offer pre-order options.
28. How do I create an account on your website?
Click on the “Sign Up” button on our website and follow the registration process.
29. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.
30. Do you offer customer support outside regular business hours?
We strive to respond as quickly as possible, but inquiries outside business hours may take longer to be addressed.
🔍 Still need help?
If you couldn’t find what you were looking for, feel free to contact our Customer Support Team at 📧 support@autozonesupplies.uk — we’re here to help!