Refund and Return Policy for AutoZone supplies
- Introduction
This Refund and Return Policy outlines procedures and guidelines for returns, refunds, and exchanges. - Eligibility for Returns
Products may be returned within 30 days of purchase if they are unused, in original packaging, and in resalable condition. - Non-Returnable Items
Certain items are non-returnable, including gift cards, personalized products, and clearance items. - Requesting a Return
To initiate a return, contact our support team with your order details at [contact email]. - Condition of Returned Items
Items must be unused and in the same condition received, with original tags and packaging intact. - Proof of Purchase
A valid proof of purchase, such as an order confirmation, is required for returns and exchanges. - Return Shipping Costs
Customers are responsible for return shipping fees, unless the item was damaged or incorrect. - Damaged or Defective Items
If an item arrives damaged or defective, contact us within 48 hours for a replacement or refund. - Return Shipping Label
For defective or incorrect items, we provide a prepaid return shipping label. - Restocking Fee
A 10% restocking fee may apply to certain returns, especially for bulk or high-value items. - Return Approval
Returns are subject to approval. Approved returns will be confirmed via email with further instructions. - Refund Process
Once your return is received and inspected, we will process the refund to the original payment method within 7 business days. - Partial Refunds
Partial refunds may be granted for items that are returned damaged, incomplete, or with missing parts. - Late or Missing Refunds
If you haven’t received a refund, check with your bank, then contact us if issues persist. - Exchange Policy
Exchanges are allowed within 30 days of purchase for defective or incorrect items. Other exchanges may be offered based on stock availability. - Refunds on Sale Items
Only regular-priced items are eligible for full refunds. Sale items are eligible for exchange or store credit. - Gift Returns
If the item was a gift, you’ll receive store credit for the returned item once it’s received. - Custom Orders
Custom and personalized items cannot be refunded or exchanged unless defective. - Bulk Order Returns
Bulk orders may have different return terms. Contact customer support for bulk return requests. - Refund of Shipping Charges
Shipping costs are non-refundable, except when the return is due to our error or product defect. - Processing Times
Returns are processed within 5-10 business days of receiving the item back at our facility. - Return Address
Send returns to: [Insert Return Address]. Please use a trackable shipping method for your protection. - International Returns
Currently, returns are accepted from within the UK only. - Quality Check for Returns
Returned items undergo a quality check before refunds are approved to ensure they meet our standards. - Partial Returns on Bundles
If part of a bundle is returned, discounts applied to the bundle will affect the refund amount. - Returning Gifts
Gift returns must include a gift receipt. Store credit will be issued for gift returns. - Refusal of Returns
We reserve the right to refuse returns if items do not meet our return policy requirements. - Warranty Returns
Items with a warranty can be returned if a defect arises within the warranty period. Warranty details are on the product page. - Store Credit
For eligible returns, customers may choose store credit instead of a refund. Store credits are valid for one year. - Customer-Requested Exchanges
Customer-initiated exchanges may incur additional shipping costs unless due to a defect or error. - Refund Method
Refunds are issued via the original payment method unless otherwise agreed. - Responsibility for Return Shipping
Return shipping remains the customer’s responsibility unless otherwise specified for defective items. - Loss During Return Shipping
We recommend using tracked shipping, as we are not responsible for items lost in return transit. - Processing Return Requests
Return requests are reviewed within 3 business days, and instructions are sent to approved returns. - Refund Timeline
Refunds are processed within 5-10 business days after return approval and inspection. - Return Packaging
Returned items must be securely packaged to prevent damage during transit. - Extended Return Policy
During holiday periods, we may extend the return window. Specific dates are provided on the website. - Cancellation of Orders
Orders can be canceled before shipping. Shipped orders follow our return and refund policy. - Gifts with Purchase
Gifts received with a purchase must be returned if the qualifying item is returned for a full refund. - Promotional Items
Promotional items must be returned along with the main item if applicable. Otherwise, the refund will be adjusted. - Returned Items Condition
Any items returned in unsellable condition may not qualify for a refund or exchange. - Inspection of Returned Items
We inspect each returned item for damages, use, or missing components. - Return for Wrong Item
If an incorrect item is received, we will replace it or issue a full refund, including shipping. - Faulty Product Returns
Items that fail within the first 30 days can be returned for a full refund or replacement. - Multiple Returns
Multiple returns may be reviewed to prevent potential abuse of the return policy. - Refunded Discounts
If a discount was applied to the purchase, the refund will reflect the discounted price. - Chargebacks
Chargebacks without contacting customer support for resolution may result in account suspension. - Shipping Delays
Shipping delays are not eligible for refunds but may be eligible for return within the return window. - Contact Information for Returns
For assistance with returns, please contact our support team at info@autozonesupplies.uk
50. Dispute Resolution
Any return disputes will be handled under UK law, with all parties agreeing to resolve disputes amicably.