Refund and Return Policy.
- Introduction
This Refund and Return Policy outlines procedures and guidelines for returns, refunds, and exchanges. - Eligibility for Returns
Products may be returned within 30 days of purchase if they are unused, in original packaging, and in resalable condition. - Non-Returnable Items
Certain items are non-returnable, including gift cards, personalized products, and clearance items. - Requesting a Return
To initiate a return, contact our support team with your order details at support@autozonesupplies.uk. - Condition of Returned Items
Items must be unused and in the same condition received, with original tags and packaging intact. - Proof of Purchase
A valid proof of purchase, such as an order confirmation, is required for returns and exchanges. - Return Shipping Costs
Customers are responsible for return shipping fees, unless the item was damaged or incorrect. - Damaged or Defective Items
If an item arrives damaged or defective, contact us within 48 hours for a replacement or refund. - Return Shipping Label
For defective or incorrect items, we provide a prepaid return shipping label. - Restocking Fee
A 10% restocking fee may apply to certain returns, especially for bulk or high-value items. - Return Approval
Returns are subject to approval. Approved returns will be confirmed via email with further instructions. - Refund Process
Once your return is received and inspected, we will process the refund to the original payment method within 7 business days. - Partial Refunds
Partial refunds may be granted for items that are returned damaged, incomplete, or with missing parts. - Late or Missing Refunds
If you haven’t received a refund, check with your bank, then contact us if issues persist. - Exchange Policy
Exchanges are allowed within 30 days of purchase for defective or incorrect items. Other exchanges may be offered based on stock availability. - Refunds on Sale Items
Only regular-priced items are eligible for full refunds. Sale items are eligible for exchange or store credit. - Gift Returns
If the item was a gift, you’ll receive store credit for the returned item once it’s received. - Custom Orders
Custom and personalized items cannot be refunded or exchanged unless defective. - Bulk Order Returns
Bulk orders may have different return terms. Contact customer support for bulk return requests. - Refund of Shipping Charges
Shipping costs are non-refundable, except when the return is due to our error or product defect. - Processing Times
Returns are processed within 5-10 business days of receiving the item back at our facility. - Return Address
Send returns to: [Insert Return Address]. Please use a trackable shipping method for your protection. - International Returns
Currently, returns are accepted from within the UK only. - Quality Check for Returns
Returned items undergo a quality check before refunds are approved to ensure they meet our standards. - Partial Returns on Bundles
If part of a bundle is returned, discounts applied to the bundle will affect the refund amount. - Returning Gifts
Gift returns must include a gift receipt. Store credit will be issued for gift returns. - Refusal of Returns
We reserve the right to refuse returns if items do not meet our return policy requirements. - Warranty Returns
Items with a warranty can be returned if a defect arises within the warranty period. Warranty details are on the product page. - Store Credit
For eligible returns, customers may choose store credit instead of a refund. Store credits are valid for one year. - Customer-Requested Exchanges
Customer-initiated exchanges may incur additional shipping costs unless due to a defect or error. - Refund Method
Refunds are issued via the original payment method unless otherwise agreed. - Responsibility for Return Shipping
Return shipping remains the customer’s responsibility unless otherwise specified for defective items. - Loss During Return Shipping
We recommend using tracked shipping, as we are not responsible for items lost in return transit. - Processing Return Requests
Return requests are reviewed within 3 business days, and instructions are sent to approved returns. - Refund Timeline
Refunds are processed within 5-10 business days after return approval and inspection. - Return Packaging
Returned items must be securely packaged to prevent damage during transit. - Extended Return Policy
During holiday periods, we may extend the return window. Specific dates are provided on the website. - Cancellation of Orders
Orders can be canceled before shipping. Shipped orders follow our return and refund policy. - Gifts with Purchase
Gifts received with a purchase must be returned if the qualifying item is returned for a full refund. - Promotional Items
Promotional items must be returned along with the main item if applicable. Otherwise, the refund will be adjusted. - Returned Items Condition
Any items returned in unsellable condition may not qualify for a refund or exchange. - Inspection of Returned Items
We inspect each returned item for damages, use, or missing components. - Return for Wrong Item
If an incorrect item is received, we will replace it or issue a full refund, including shipping. - Faulty Product Returns
Items that fail within the first 30 days can be returned for a full refund or replacement. - Multiple Returns
Multiple returns may be reviewed to prevent potential abuse of the return policy. - Refunded Discounts
If a discount was applied to the purchase, the refund will reflect the discounted price. - Chargebacks
Chargebacks without contacting customer support for resolution may result in account suspension. - Shipping Delays
Shipping delays are not eligible for refunds but may be eligible for return within the return window. - Contact Information for Returns
For assistance with returns, please contact our support team at info@autozonesupplies.uk
50. Dispute Resolution
Any return disputes will be handled under UK law, with all parties agreeing to resolve disputes amicably.
Need Help?
If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us at 📧 support@autozonesupplies.uk.